Scope of this notice
Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Viana Táxis services as consumers (“you”). This Notice explains how your Personal Data is collected, used, and disclosed by Viana Táxis (“Viana Táxis”, “We”, "Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data is used.
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events. Please note that we might aggregate personal data from different sources (for exemple Táxis Esposende website) and across different devices. As part of this, We combine Personal Data that were originally collected by different Viana Táxis entities or Viana Táxis partners. Please see Section 9 for further information on how to object to this.
If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), the Viana Táxis may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 11).
This Notice provides important information in the following areas:
- Sources of personal data
- Personal data that Viana Táxis collect about you and how we collect it
- Personal data of children
- Cookies/similar technologies, log files and web beacons
- Uses made of your personal data
- Disclosure of your personal data
- Retention of personal data
- Storage and/or transfer of your personal data
- Your rights
- Your choices about how
- Viana Táxis use and disclose your personal data
- Changes to our notice Data controllers & contact
1. Sources of personal data
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources: Viana Táxis websites. Consumer-directed websites operated by or for Viana Táxis, including sites that Viana Táxis operate under our own domains/URLs and mini-sites that Viana Táxis run on third party social networks such as Facebook (“Websites”).
Viana Táxis mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Viana Táxis, such as smartphone apps.
E-mail, text and other electronic messages. Interactions with electronic communications between you and Viana Táxis.
Viana Táxis CES. Communications with our Consumer Engagement Centre (“CES”). Offline registration forms. Printed or digital registration and similar forms that Viana Táxis collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, Viana Táxis may receive information about that interaction).
Data Viana Táxis create. In the course of our interactions with you, Viana Táxis may create Personal Data about you (e.g. records of your purchases from our websites).
Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Viana Táxis promotional partners, public sources and data received when we acquire other companies.
2. Personal data that Viana Táxis collect about you and how we collect it
Depending on how you interact with Viana Táxis (online, offline, over the phone, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information that would allow Viana Táxis to contact you, such as your name, postal address, e-mail address, social network details, or phone number.
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.
Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Viana Táxis website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, Viana Táxis use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 4.
Market research & consumer feedback. Any information that you voluntarily share with Viana Táxis about your experience of using our products and services.
Consumer-generated content. Any content that you create and then share with Viana Táxis on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, Viana Táxis collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Viana Táxis. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. Viana Táxis receive your third party social network profile information (or parts of it) every time you download or interact with a Viana Táxis web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Viana Táxis site (such as Facebook Connect) or every time you interact with us through a third party social network. To learn more about how your information from a third party social network is obtained by Viana Táxis, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.
Payment and Financial information. Any information that Viana Táxis need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, Viana Táxis or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
Calls to Consumer Engagement Services. Communications with a CES can be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
Sensitive Personal Data. The Viana Táxis do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, Viana Táxis rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If Viana Táxis process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with Viana Táxis diversity reporting).
3. Personal data of children
We do not knowingly solicit or collect personal data from children below the age of 13. If Viana Táxis discover that we have unintentionally collected personal data from a child below 13, we will remove that child’s personal data from our records promptly. However, Viana Táxis may collect personal data about children below the age of 13 years of age from the parent or guardian directly, and with that person’s explicit consent.
4. Cookies/similar technologies, log files and web beacons
Cookies/Similar Technologies. Please see our Cookies Notice to learn how you can manage your cookie settings and for detailed information on the cookies that Viana Táxis use and the purposes for which we use them.
Log Files. Viana Táxis collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Viana Táxis to troubleshoot errors, improve performance and maintain the security of our Websites.
Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Viana Táxis. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). The Viana Táxis will use web beacons on our Websites or include them in e-mails that we send to you. Viana Táxis use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.
5. Uses made of your personal data
The following paragraphs describe the various purposes for which Viana Táxis collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.
|What we use your personal date for
|Our legitimate interests
|Consumer service. Viana Táxis use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).
|Contests, marketing and other promotions. With your consent (where required), Viana Táxis use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 9 and 10 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.
Third party social networks: Viana Táxis use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.
Personalisation (offline and online). With your consent (where required), Viana Táxis use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, Viana Táxis remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), Viana Táxis also show you specific Viana Táxis content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 10 below.
Order fulfilment. Viana Táxis use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, Viana Táxis use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, if you have Viana Táxis accounts, to reconcile those accounts into one single account. We also use your Personal Data for management and operation of our communications, IT and security systems.
Legal reasons or merger/acquisition. In the event that Viana Táxis or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. Viana Táxis will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of Viana Táxis Website.
6. Service providers
These are external companies that Viana Táxis use to help us run our business. Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 12).
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that Viana Táxis use to help us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, Viana Táxis do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details).
7. Retention of personal data
Viana Táxis takes every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the retention period for your Personal Data is:
(a) Viana Táxis will retain copies of your Personal Data in a form that allows for identification only for as long as:
- (i) Viana Táxis maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed);
- (ii) Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,
(b) The duration of: (i) any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and (ii) an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period),
(c) In addition, if any relevant legal claims are brought, Viana Táxis may continue to process your Personal Data for such additional time necessary in connection with that claim.
During the periods noted in paragraphs b(i) and b(ii) above, Viana Táxis will restrict our processing of your Personal Data to storage or, and maintaining the security of, those data, except to the extent the data need to be reviewed in connection with any claim, or any obligation under applicable law.
Once the periods in paragraphs (a), (b) and (c) above, each to the extent applicable, have concluded, Viana Táxis will either (i) permanently delete or destroy the relevant Personal Data or (ii) anonymise the relevant Personal Data.
8. Storage and/or transfer of your personal data
Viana Táxis use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.
People who can access your Personal Data. Your Personal Data will be processed by Viana Táxis authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).
Measures taken in operating environments. Viana Táxis store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. Viana Táxis follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although Viana Táxis will do our best to protect your Personal Data, Viana Táxis cannot guarantee the security of the data during transmission through our Websites/apps.
Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls Viana Táxis provide you in our Website/app.
Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Amsterdam. Viana Táxis may also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Viana Táxis entities) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses (by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).
9. Your rights
Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
These rights can be exercised by email
Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of Viana Táxis data processing activities.
Subject to applicable law, you may also have the following additional rights regarding the use of your Relevant Personal Data:
- the right to object, on grounds relating to your particular situation, to the use of your Relevant Personal Data by Viana Táxis, or on our behalf; and
- the right to object to the Processing of your Relevant Personal Data by Viana Táxis, or on our behalf, for direct marketing purposes.
Please note that, in certain circumstances, the Viana Táxis will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. Viana Táxis may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, Viana Táxis Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.
The Viana Táxis hope that we can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.
10. Your choices about how we use and disclose your personal data
The Viana Táxis strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
Cookies/Similar Technologies. You manage your consent via (i) Viana Táxis consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 4 above.
Advertising, marketing and promotions. You can consent for your Personal Data to be used by Viana Táxisto promote its products or services through tick-box(es) located on the registration forms or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in Viana Táxis communications, logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Viana Táxis, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Viana Táxis to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling Viana Táxis CES.
Targeted Advertising. Viana Táxis partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Viana Táxis and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Viana Táxis sites or on non-affiliated websites over time. You can visit the wbsite www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA's AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.
11. Changes to Viana Táxis notice
If Viana Táxis change the way we handle your Personal Data, the Viana Táxis will update this Notice. Viana Táxis reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
12. Data controllers & contact
To ask questions or make comments on this Notice and Viana Táxis privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us by:
The Viana Táxis will acknowledge and investigate any complaint about the way we manage Personal Data (including a complaint that Viana Táxis have breached your rights under applicable privacy laws).